A good technology solution that’s difficult to use isn’t really a good solution at all. Best Doctors had an existing physician portal and patient relationship manager that supported all the necessary features, but were cumbersome and hard to use. User feedback had shown that both of these applications’ workflows were complicated, difficult to use, and in need of improvement.
PointClear started with user research and conducted interviews to better understand all of the user types involved for each application, collaborating with Best Doctors to ensure that technical requirements were met. Using the research and data collected, PointClear redesigned both the physican portal and patient relationship manager, thus enhancing the user interface (UI), information architecture, and workflows.
The redesign resulted in much simpler applications that are intuitive and better reflected physician workflows.
Integrated workflows facilitated more efficient delivery of diagnoses and treatment plans.
Improved user experience (UX) facilitated better collaboration among physicians.
PointClear delivered in 13 weeks what would have taken us well over a year to do internally.
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