According to Black Book’s recent 2017 Revenue Cycle Management Surveys – based on a research study designed to track consumer satisfaction and patient experience trends, as well as uncover payment challenges and strategies for healthcare provider organizations – the rise of patient consumerism is driving 83% of providers to make more retail-like technology solutions and practices a priority.“The rise of patient consumerism is driving 83% of providers to make more retail-like technology solutions and practices a priority. Click To Tweet
“Emerging healthcare pay trends reveal the opportunity to help patients better anticipate, manage, and track the costs of their care,” Black Book Managing Partner Doug Brown told Healthcare Finance in October. “Innovative, patient-friendly payment solutions that meet consumer preferences and enable fast transactions are playing a key role in this transition.”
Such solutions are credited with helping providers predict patients’ propensity to pay and engage patients in payment and financing discussions earlier, supporting practice / hospital revenue cycle success, while simultaneously improving patient satisfaction through cost transparency and the management of expectations.
PointClear Solutions client Navicure, a leader in revenue cycle management software, wanted to accomplish these very things when we worked together to design and build the award-winning Care EstimatorTM and Green LightTM solutions. (Check out what we did and the ROI Navicure has enjoyed in our case study.)
“Our partnership with PointClear helped us shape the vision, strategy, and product development plan for our ground-breaking Care EstimatorTM solution,” says Navicure Board Chairman Jim Denny. “In collaboration with the Navicure development team, PointClear designed and built the solution, which has had a significant impact on our business. Their Design Thinking approach and innovation expertise enabled us to get our solution to market faster than we could have done otherwise.
“If you are attempting to innovate in healthcare or healthcare technology, you should look into how PointClear Solutions works with its clients,” he adds.
Is your healthcare provider organization or BPO looking for a retail-like technology solution to deliver the consumer experience today’s patients want and demand? We can help. Let’s connect.
To learn more about this blog topic or to connect with one of PointClear Solutions’ technology experts about our digital strategy, design, development, and/or management services, Contact Us. (And don’t forget to follow us on LinkedIn for more great content!)
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